Ebb n Flow Business Consulting
Smarter
Workflows
Stronger
Results.
Practical operations and people support — without the need for a fullâtime hire.
Support for the things everyone assumes “someone else” is handling.
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Steady, reliable HELP.
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Free Up Your TIME.
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CAPACITY to grow.
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Support that fits real LIFE.
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The extra pair of hands and steady thinking your organization needs — right when you need it.
I support organizations by untangling what isn’t working, strengthening what already exists, and creating practical systems that fit realâday operations.
Support & Solutions
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I provide practical, handsâon support to help your organization run smoothly day to day. This includes program coordination, workflow support, documentation, followâups, and light reporting — the kind of work that keeps things moving but often doesn’t fit neatly into anyone’s role.
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I help staff and volunteers understand systems, roles, and processes without overwhelm. This can include onboarding support, plainâlanguage training materials, process walkâthroughs, and light facilitation so people feel confident and supported in their work.
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Fractional & Ongoing Support
I offer flexible, partâtime support through monthly retainers or clearly scoped engagements. You gain a consistent, trusted partner who understands your organization and adjusts as needs change — without the commitment of a fullâtime position.
***Most support is provided remotely, with optional, timeâbound onâsite support available when it adds value.
Our Approach
Support works best when it’s shaped around real needs — not fixed packages.
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I offer flexible, transparent support, with scope and cost discussed clearly after an initial conversation. This ensures the level of support fits your organization’s priorities and capacity, with no surprises.
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Support Options
âEngagements may include:
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Ongoing fractional support (monthly retainers)
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Projectâbased work with defined scope
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Shortâterm or transitional support
Most work is completed remotely, with optional, timeâbound onâsite support available when it adds value.
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Flexibility
Needs change, and support can too. Engagements can scale up or down, shift focus, or pause as priorities evolve.
If you’re not sure what kind of support would be most helpful, we’ll figure it out together — starting with a conversation.
I support small organizations by bringing calm, clarity, and steady help to the work that keeps everything moving.
When programs are growing, people are stretched, or systems feel heavier than they should, I step in with practical support that makes dayâtoâday work more manageable.
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My approach is shaped by a mix of realâworld service experience and longâterm operational work. I spent over 25 years working in corporate Oil & Gas, where I supported complex operations, navigated change, and learned the importance of structure, coordination, and followâthrough in highâpressure environments.
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Alongside that, throughout my life, I worked in serving and bartending roles. Those environments demand organization, fast decisionâmaking, emotional intelligence, and the ability to stay steady when things get busy or unpredictable.
That experience gave me a deep understanding of peopleâdriven, fastâpaced work — and it’s why I genuinely understand the realities of small restaurants, breweries, and serviceâbased organizations. When you’re balancing competing priorities and roles overlap, systems have to work in real life, not just on paper.
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Today, I bring those experiences together to offer practical, peopleâfocused support.
I help organizations strengthen what’s already working, simplify what isn’t, and create systems that people can actually use. My goal isn’t perfection — it’s clarity, steadiness, and progress that feels realistic.
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I’m based in Alberta, Canada, and work remotely with organizations anywhere, offering flexible, partâtime support that adapts as needs change.
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Outside of work, I’m a mom to two grown boys (now men) and share life with Indi, my fiveâyearâold Labrador, who is a constant reminder to slow down, stay grounded, and keep things simple.
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I believe work should support life — not consume it. My goal is to help organizations do meaningful work without constant overwhelm.
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Always,
Lana
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My work is supported by formal training in operations, change, and project support, including:
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Process Analyst Certificate — NAIT
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Prosci® Certified Change Practitioner
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Certified Associate in Project Management (CAPM®) — PMI
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Lana Cumpstone
Hello@ebbnflowbusinessconsulting.ca
639-536-5720
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My business was going through a growth phase, and I needed help taking things to the next level. Lana is a true professional and she helped me onboard systems and processes that got me out of the weeds on some things and focused my attention on the big rocks of building a successful business. Plus, her attention to detail and real friendship along the way are second to none.
Brian Jodice
Owner, PICK UP THE SIX Productions